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Monthly Archives: November 2014

Defining the patient experience

You’d be hard pressed to find anyone who would choose a hospital stay over a trip to Disneyland. However, as Fred Lee controversially pointed...

Meal-time patient hand hygiene initiative shows promise

The recently launched meal-time patient hand hygiene initiative at Quinte Health Care (QHC) is having amazing results. The number of patients contracting antibiotic resistant...

The power of people: Enhancing the patient experience

As health care workers and leaders, it’s our job to provide expert, compassionate care to our patients. We go to school, get our credentials...

A comprehensive approach to enhance patient experience

When Gordon Newman was invited to join William Osler Health System’s (Osler) Patient Experience Advisory Committee, he eagerly accepted. As a former patient, Gordon...

Telemedicine pilot improves withdrawal management care

Since the late 1990s, the Ontario Telemedicine Network (OTN) has offered two-way videoconferencing to increase access to patient care and education for health care...

How one hospital made hand hygiene rates soar

Royal Victoria Regional Health Centre (RVH) takes its commitment to safety seriously. In fact, that unwavering focus on quality care is our highest priority --...

I am the patient experience

Michael Stern is a fighter. For two years he had been fighting prostate cancer until he underwent a radical prostatectomy – a surgery to...

Researchers create “black box” for use in operating rooms

Researchers at St. Michael’s Hospital have developed a “black box” for use in operating rooms, similar to that used in the airline industry. Dr....

Enterovirus- D68: What you need to know

Enteroviruses cause a wide range of illness; most are associated with the common cold, but others are associated with lower respiratory tract, skin and...

Measuring the quality of client and family engagement

Woven into the fabric of Holland Bloorview Kids Rehabilitation Hospital is the client and family voice. To ensure client and family voices are integrated...

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