From the CEO’s Desk

St. Mary’s Lean journey promising, requires time and focus
St. Mary’s Lean journey promising, requires time
and focus

In early 2011, St. Mary’s General Hospital in Kitchener began a journey of continuous quality improvement using Lean methodologies – one of the first Ontario hospitals to do so. In launching Lean, we set an ambitious goal of identifying and completing ...

Posted: April 7, 2014|From the CEO's Desk|0 comments

Osler’s journey toward service excellence
Osler’s journey toward service excellence

Matthew Anderson Like every other hospital across the province, William Osler Health System (Osler) is continuously striving to make life better for patients and their families. With thousands of patients walking through our doors each and every day, we are ...

Posted: March 1, 2014|From the CEO's Desk|0 comments

Delivering the future – Bruyère is there
Delivering the future – Bruyère is there

Bernie Blais is President and CEO, Bruyère Continuing Care. As the CEO of one of Canada’s largest health care organizations of its kind, the opportunity to lead Bruyère Continuing Care and make a difference in the lives of our aging ...

Posted: February 3, 2014|From the CEO's Desk|0 comments

Opportunity in the face of overcapacity
Opportunity in the face of overcapacity

Andrée Robichaud is President and CEO at Thunder Bay Regional Health Sciences Centre. This year Thunder Bay Regional Health Sciences Centre (TBRHSC) celebrates 10 years of advancing world-class patient and family-centred care in an academic, research-based, acute care environment. When TBRHSC ...

Posted: January 7, 2014|From the CEO's Desk|0 comments

Forty years and counting
Forty years and counting

My health care career began on April 26, 1971 as the Assistant Administrator of Swift Current Union Hospital in Swift Current, Saskatchewan. Considering the financial challenges the health care system is experiencing today, it’s ironic that I owe that first ...

Posted: November 30, 2013|From the CEO's Desk|0 comments

Preventing hospital readmissions can’t be a solo mission
Preventing hospital readmissions can’t be a
solo mission

Marilyn Emery is the President and CEO of Women’s College Hospital. When a patient is unexpectedly back in hospital, or in an emergency department, soon after being discharged, it’s an indicator that some aspect of his or her recovery is ...

Posted: November 6, 2013|From the CEO's Desk|0 comments

One hospital’s redevelopment journey
One hospital’s redevelopment journey

Rosie Jacuzzi is the President and Chief Executive Officer of Misericordia Health Centre and the Winnipeg Health Region’s Rehabilitation & Geriatrics and Spiritual Care lead. Anyone following the news knows many hospitals across the country are in varying stages of ...


Introducing Bridgepoint Active Healthcare
Introducing Bridgepoint Active Healthcare

Marian Walsh is President and CEO of Bridgepoint Active Healthcare in Toronto. Our approach is called active healthcare, because patients themselves – and their families – play the central role in defining and achieving their own care goals.  Patients don’t ...


Achieving excellence through cultural transformation
Achieving excellence through cultural transformation

This is both an exciting and a challenging time in healthcare. There are a myriad of challenges facing hospital administrators – an aging population; a growing number of people with complex chronic diseases; operational financial pressures; and accountable care initiatives ...

Posted: August 7, 2013|Columns, From the CEO's Desk|0 comments

Elisabeth Riley, CEO and President of Orillia Soldiers’ Memorial Hospital. As leaders, we must keep a steely focus on the future of our organizations as we continually strive toward our objectives amidst the whirlwind of day to day activity. Streams ...

Posted: July 24, 2013|Columns, From the CEO's Desk|0 comments

More News