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Ebola: Is Canada prepared?
Ebola: Is Canada prepared?

As of November 20th 15,145 people are believed to have been infected with Ebola, resulting in 5420 deaths. Since March of 2014 an epidemic of Ebola Virus Disease (EVD) has been spreading in West Africa. This is the largest EVD ...


New portal enhances patient safety
New portal enhances patient safety

Marie Jane Lopez Torres, R.N. navigates the Patient Safety Portal with hands-on training from Andrew Pigou and Shadan Fallahi. One of the main barriers to enhancing patient safety is the failure to learn from safety incidents. Baycrest Health Sciences has ...


Healthcare that (almost) makes house calls
Healthcare that (almost) makes house calls

Tele-counselling offers greater flexibility,” says Susie Hamilton, counsellor in the Cancer Centre’s Supportive Care Program at TBRHSC. At the request of one of her out of town patients, Hamilton investigated the possibility of having their appointments via the Ontario ...


Hospitals weigh-in on flu shot or wear a mask policies
Hospitals weigh-in on flu shot or wear a mask policies

More than voluntary and less than mandatory: What some hospitals have learned so far about implementing ‘get a flu shot or wear a mask’ policies This is the second article in a three-part series examining how hospitals approach internal communications. Hospitals ...


Patient satisfaction is served
Patient satisfaction is served

Runnymede Healthcare Centre patient, Barbara (left) tries the hospital’s new thickened tea with Monique, speech-language pathologist. Patient experience surveys in Ontario consistently find a link between satisfaction with hospital food and overall patient satisfaction. Comprised of different backgrounds, cultures and ...

Posted: November 18, 2014|Featured, Patient Care|0 comments

Meal-time patient hand hygiene initiative shows promise
Meal-time patient hand hygiene initiative shows promise

Sheila Chartrand from infection control and Francine Maurice from food services team up to make sure a QHC patient has clean hands before he enjoys his meal. The recently launched meal-time patient hand hygiene initiative at Quinte Health Care (QHC) ...


A comprehensive approach to enhance patient experience
A comprehensive approach to enhance patient experience

Gordon Newman, Osler Patient Experience Advisor. When Gordon Newman was invited to join William Osler Health System’s (Osler) Patient Experience Advisory Committee, he eagerly accepted. As a former patient, Gordon knew his experiences could be used to help inform and ...

Posted: November 12, 2014|Featured, Patient Care|0 comments

How one hospital made hand hygiene rates soar
How one hospital made hand hygiene rates soar

RVH has made significant efforts to improve hand hygiene through several creative initiatives including the Bug Busters campaign, which was recognized by the Health Care Public Relations Association for communication excellence. Royal Victoria Regional Health Centre (RVH) takes its commitment ...


Measuring the quality of client and family engagement
Measuring the quality of client and family engagement

Engaging clients and families in meaningful ways – like children’s advisory council’s review of the inpatient menu – is important to Holland Bloorview Kids Rehabilitation Hospital. The hospital developed an innovative tool to measure the quality of our partnerships ...

Posted: November 5, 2014|Featured, Patient Care|0 comments

First hospital in Canada with completely paperless medical record system
First hospital in Canada with completely paperless
medical record system

Ontario Shores physicians Dr. Ilan Fischler and Dr. Tam showcase the various features of the EMR to evaluator Pate Wise, VP, HIMSS. Advancing care for people with a mental illness is paramount for Ontario Shores Centre for Mental Health Sciences ...


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