Southlake Acknowledged at Provincial and National Levels for Quality and Innovation

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Southlake Regional Health Centre in Newmarket, Ontario, has been recognized with two recent awards for its outstanding dedication to quality, and its leadership in implementing innovative technology for the benefit of its patients and the overall healthcare system.

“Within a period of two days, the Hospital received two very distinct but equally meaningful awards,” said Dr. Dave Williams, Southlake President and CEO. “I truly believe that our recent successes can be attributed to a strong corporate culture, unsurpassed commitment to continuous improvement, and the exceptional work of an entire team of more than 4000 people who are working together with a common vision.”

Southlake received a gold-level Quality Healthcare Workplace Award, designed by the Ontario Hospital Association (OHA), Ministry of Health and Long-Term Care, and HealthForceOntario to encourage self-evaluation, learning, and improvement when it comes to healthy workplaces.

The Hospital was also acknowledged by COACH: Canada’s Health Informatics Association, as the 2012 recipient of the national Innovation in the Adoption of Health Informatics Award. Created to acknowledge a technology project that has been successfully integrated into the health system at the community or regional level, Southlake was recognized for its McKesson Performance Visibility Project, an innovative initiative that improves patient flow, quality of care, and transparency across the organization.

Through the project, secure electronic boards are in use in all patient care areas, providing all members of the healthcare team with important information, such as: the location of patients and their estimated time of discharge, a given patient’s risk of falling, and whether or not a patient has been on precautions.

To date, the initiative has achieved tremendous outcomes for patients, including a reduction in the time it takes to admit a patient who has come into the Emergency Department, the elimination of almost 1000 minutes of daily phone time related to patient assignments, and a reduction in falls.