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Real-time wait clock manages expectations in emergency department

We live in a world where information is always accessible and at our fingertips. You can find the answer to nearly any question, anywhere,...

Hospital improves patient experience in emergency department

It’s not often a patient returns to an emergency department just for a tour. But, on a sunny afternoon this past June, Elizabeth Carmichael...

New process reduces emergency department wait times and enhances patient care

The morning of Friday, July 8, 2011 started off like any other morning for Marlo Chartland, until later that evening when she was struck...

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