Post Tagged with: "Patient Experience"

Smartphones help to improve the patient experience at home
Smartphones help to improve the patient experience
at home

Recently, many home care organizations have jumped on to the mobile information highway as a way of connecting workers out in the community with their administrative support staff back in the office. While improved connectivity and instant access to visit ...


Share the patient experience, share your brand
Share the patient experience, share your brand

Amy Desjardins is President, Bruyère Foundation. Meet Sarah. Sarah was a 26 year-old newly graduated teacher who always dreamed of getting married. She had a met and subsequently became engaged to a wonderful man. Always the planner, everything in her “life ...

Posted: April 2, 2015|From the CEO's Desk|0 comments

Patient satisfaction is served
Patient satisfaction is served

Runnymede Healthcare Centre patient, Barbara (left) tries the hospital’s new thickened tea with Monique, speech-language pathologist. Patient experience surveys in Ontario consistently find a link between satisfaction with hospital food and overall patient satisfaction. Comprised of different backgrounds, cultures and ...

Posted: November 18, 2014|Featured, Patient Care|0 comments

Defining the patient experience
Defining the patient experience

You’d be hard pressed to find anyone who would choose a hospital stay over a trip to Disneyland. However, as Fred Lee controversially pointed out almost a decade ago in If Disney Ran Your Hospital, there are many points of ...

Posted: November 15, 2014|Health Care Policy, Patient Care|0 comments

The power of people: Enhancing the patient experience
The power of people: Enhancing the patient experience

A concert in the hospital enhanced the patient experience at Bruyere Continuing Care. As health care workers and leaders, it’s our job to provide expert, compassionate care to our patients. We go to school, get our credentials and apply these ...

Posted: November 13, 2014|Patient Care|0 comments

A comprehensive approach to enhance patient experience
A comprehensive approach to enhance patient experience

Gordon Newman, Osler Patient Experience Advisor. When Gordon Newman was invited to join William Osler Health System’s (Osler) Patient Experience Advisory Committee, he eagerly accepted. As a former patient, Gordon knew his experiences could be used to help inform and ...

Posted: November 12, 2014|Featured, Patient Care|0 comments

I am the patient experience
I am the patient experience

I Am the Patient Experience is a grassroots effort at The Scarborough Hospital that aims to shift the culture of care to become truly patient-focused. Michael Stern is a fighter. For two years he had been fighting prostate cancer until ...

Posted: November 9, 2014|Patient Care|0 comments

Volunteer greeters enhance the patient experience
Volunteer greeters enhance the patient experience

Volunteer Leo Cornacchia explains the Medical Imaging registration process to patient Meredith Thompson. Like many health care providers, Mackenzie Health offers volunteer greeters to welcome patients and families as they enter the hospital as well as in many departments and ...

Posted: August 27, 2014|Patient Care|0 comments

Volunteers enhance the health and well-being of patients
Volunteers enhance the health and well-being of patients

Volunteers at Runnymede Healthcare Centre interact with patients in a number of ways, including portering them to therapy sessions From high school and university students to young professionals and recent retirees, volunteers at Runnymede Healthcare Centre play an integral role ...

Posted: August 20, 2014|Patient Care|0 comments

Enriching patient experience with volunteers
Enriching patient experience with volunteers

Runnymede’s volunteers assist during activation therapy programs, such as arts and crafts. Lifestyle adjustments can be difficult for patients and families as they adapt to being in hospital to receive care for chronic conditions. Over 90 per cent of Runnymede ...

Posted: November 27, 2013|Featured, Patient Care|0 comments

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