Post Tagged with: "Patient Experience"

Volunteer greeters enhance the patient experience
Volunteer greeters enhance the patient experience

Volunteer Leo Cornacchia explains the Medical Imaging registration process to patient Meredith Thompson. Like many health care providers, Mackenzie Health offers volunteer greeters to welcome patients and families as they enter the hospital as well as in many departments and ...

Posted: August 27, 2014|Patient Care|0 comments

Volunteers enhance the health and well-being of patients
Volunteers enhance the health and well-being of patients

Volunteers at Runnymede Healthcare Centre interact with patients in a number of ways, including portering them to therapy sessions From high school and university students to young professionals and recent retirees, volunteers at Runnymede Healthcare Centre play an integral role ...

Posted: August 20, 2014|Patient Care|0 comments

Enriching patient experience with volunteers
Enriching patient experience with volunteers

Runnymede’s volunteers assist during activation therapy programs, such as arts and crafts. Lifestyle adjustments can be difficult for patients and families as they adapt to being in hospital to receive care for chronic conditions. Over 90 per cent of Runnymede ...

Posted: November 27, 2013|Featured, Patient Care|0 comments

The power of a picture: Enhancing the patient experience with photoVoice
The power of a picture: Enhancing the patient experience
with photoVoice

Athena participated in a photoVoice group, allowing her to communicate a message about the darkness she faced during her addiction. Many of you have heard the saying, “a picture is worth a thousand words”. What if that picture meant even ...


Improving the experience for kids at cancer centre
Improving the experience for kids at cancer centre

Carter Robbins, a patient at London Health Sciences Centre rings the ceremonial gong along with his superhero Iron Man after his final radiation treatment. A superhero visited the London Regional Cancer Program (LRCP) at London Health Sciences Centre (LHSC) recently. ...

Posted: November 16, 2013|Featured, Oncology, Patient Care, Pediatrics|0 comments

Through the eyes of a patient
Through the eyes of a patient

A photo taken at the Patient Experience Forum in Toronto. I recently attended the patient experience summit in Toronto. Over two days speakers from across Canada shared case studies, experiences and different ways to focus on and enhance the patient ...

Posted: November 12, 2013|Editor's Note, Featured|0 comments

The fun is in the waiting room
The fun is in the waiting room

ScreenPlay is a brightly-coloured, pressure-sensitive floor that allows children to create large projections on a floor-to-ceiling screen by standing, sitting and wheeling on the hundred tiles that make up the unique floor. It’s a cool blend of technology and ...


Improving the patient experience by reducing wait times
Improving the patient experience by reducing wait times

Improving each patient’s experience is a top priority at Mackenzie Health and thanks to a hospital-wide focus on reducing wait times, the hospital is now among Ontario’s top performers. Mackenzie Health is meeting and exceeding provincial wait time targets in ...

Posted: December 8, 2012|Diagnostic, Featured|0 comments

Patient Relations Plus
Patient Relations Plus

Trish Lospinuso’s role at Sunnybrook received a makeover in November 2011.  The creation of the Office of the Patient Experience shifted her focus from largely reactive responses to help improve service and satisfaction for the hospital’s patients and their families, ...

Posted: December 1, 2012|Patient Care|0 comments

What is “the patient experience?”
What is “the patient experience?”

In hospitals, many of us are prone to a disorder known as “bright shiny object syndrome.”  We doggedly chase the latest management system or improvement methodology in hopes of finally finding the magic bullet that will make managing a breeze ...

Posted: November 20, 2012|Patient Care|0 comments

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