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Measurement and teamwork matter – wait times drop for mental health...

If you don’t track it as a team, you don’t know what could be done better for patients. That’s what staff and psychiatrists learned in...

Why do we wait for healthcare?

Our health care system may be set up to make us wait, but innovative practices and solutions are making a difference in reducing wait...

Improving the patient experience by reducing wait times

Improving each patient’s experience is a top priority at Mackenzie Health and thanks to a hospital-wide focus on reducing #wait times, the hospital is...

New process reduces emergency department wait times and enhances patient care

The morning of Friday, July 8, 2011 started off like any other morning for Marlo Chartland, until later that evening when she was struck...

Hotel Dieu Hospital fast-tracks hip and knee replacements

A fast-track surgery program at Hotel Dieu Hospital in Kingston is living up to its name as it downsizes wait lists for hip and...

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