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Healthcare that (almost) makes house calls
Healthcare that (almost) makes house calls

Tele-counselling offers greater flexibility,” says Susie Hamilton, counsellor in the Cancer Centre’s Supportive Care Program at TBRHSC. At the request of one of her out of town patients, Hamilton investigated the possibility of having their appointments via the Ontario ...


Ultraviolet and HVAC: Keys to reducing hospital acquired infections
Ultraviolet and HVAC: Keys to reducing hospital
acquired infections

Sanuvox Aseptix twin units disinfecting patient room. The use of ultraviolet light systems is becoming more widely used in healthcare facilities for disinfecting patient and operating rooms.  Yet, ultraviolet lights systems are misunderstood in spite of significant research and use ...


Hospitals weigh-in on flu shot or wear a mask policies
Hospitals weigh-in on flu shot or wear a mask policies

More than voluntary and less than mandatory: What some hospitals have learned so far about implementing ‘get a flu shot or wear a mask’ policies This is the second article in a three-part series examining how hospitals approach internal communications. Hospitals ...


Patient satisfaction is served
Patient satisfaction is served

Runnymede Healthcare Centre patient, Barbara (left) tries the hospital’s new thickened tea with Monique, speech-language pathologist. Patient experience surveys in Ontario consistently find a link between satisfaction with hospital food and overall patient satisfaction. Comprised of different backgrounds, cultures and ...

Posted: November 18, 2014|Featured, Patient Care|0 comments

Putting patients at the helm of symptom management
Putting patients at the helm of symptom management

Cancer Care Ontario (CCO) is completing the Systemic Therapy Ambulatory Toxicity Management (AToM) Pilot which takes a patient-centred approach to improve how treatment-related toxicities are managed. Population-based studies within Ontario and in other jurisdictions have shown that a high percentage ...

Posted: November 16, 2014|Health Care Policy, Patient Care|0 comments

Defining the patient experience
Defining the patient experience

You’d be hard pressed to find anyone who would choose a hospital stay over a trip to Disneyland. However, as Fred Lee controversially pointed out almost a decade ago in If Disney Ran Your Hospital, there are many points of ...

Posted: November 15, 2014|Health Care Policy, Patient Care|0 comments

Meal-time patient hand hygiene initiative shows promise
Meal-time patient hand hygiene initiative shows promise

Sheila Chartrand from infection control and Francine Maurice from food services team up to make sure a QHC patient has clean hands before he enjoys his meal. The recently launched meal-time patient hand hygiene initiative at Quinte Health Care (QHC) ...


The power of people: Enhancing the patient experience
The power of people: Enhancing the patient experience

A concert in the hospital enhanced the patient experience at Bruyere Continuing Care. As health care workers and leaders, it’s our job to provide expert, compassionate care to our patients. We go to school, get our credentials and apply these ...

Posted: November 13, 2014|Patient Care|0 comments

A comprehensive approach to enhance patient experience
A comprehensive approach to enhance patient experience

Gordon Newman, Osler Patient Experience Advisor. When Gordon Newman was invited to join William Osler Health System’s (Osler) Patient Experience Advisory Committee, he eagerly accepted. As a former patient, Gordon knew his experiences could be used to help inform and ...

Posted: November 12, 2014|Featured, Patient Care|0 comments

Telemedicine pilot improves withdrawal management care
Telemedicine pilot improves withdrawal management care

Pat Larson, Nurse Practitioner, performing a telemedicine consult. Photo credit: Kevin Holm. Since the late 1990s, the Ontario Telemedicine Network (OTN) has offered two-way videoconferencing to increase access to patient care and education for health care professionals and patients. However, ...


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