Patient Care

Healthcare that (almost) makes house calls
Healthcare that (almost) makes house calls

Tele-counselling offers greater flexibility,” says Susie Hamilton, counsellor in the Cancer Centre’s Supportive Care Program at TBRHSC. At the request of one of her out of town patients, Hamilton investigated the possibility of having their appointments via the Ontario ...


Patient satisfaction is served
Patient satisfaction is served

Runnymede Healthcare Centre patient, Barbara (left) tries the hospital’s new thickened tea with Monique, speech-language pathologist. Patient experience surveys in Ontario consistently find a link between satisfaction with hospital food and overall patient satisfaction. Comprised of different backgrounds, cultures and ...

Posted: November 18, 2014|Featured, Patient Care|0 comments

Putting patients at the helm of symptom management
Putting patients at the helm of symptom management

Cancer Care Ontario (CCO) is completing the Systemic Therapy Ambulatory Toxicity Management (AToM) Pilot which takes a patient-centred approach to improve how treatment-related toxicities are managed. Population-based studies within Ontario and in other jurisdictions have shown that a high percentage ...

Posted: November 16, 2014|Health Care Policy, Patient Care|0 comments

Defining the patient experience
Defining the patient experience

You’d be hard pressed to find anyone who would choose a hospital stay over a trip to Disneyland. However, as Fred Lee controversially pointed out almost a decade ago in If Disney Ran Your Hospital, there are many points of ...

Posted: November 15, 2014|Health Care Policy, Patient Care|0 comments

The power of people: Enhancing the patient experience
The power of people: Enhancing the patient experience

A concert in the hospital enhanced the patient experience at Bruyere Continuing Care. As health care workers and leaders, it’s our job to provide expert, compassionate care to our patients. We go to school, get our credentials and apply these ...

Posted: November 13, 2014|Patient Care|0 comments

A comprehensive approach to enhance patient experience
A comprehensive approach to enhance patient experience

Gordon Newman, Osler Patient Experience Advisor. When Gordon Newman was invited to join William Osler Health System’s (Osler) Patient Experience Advisory Committee, he eagerly accepted. As a former patient, Gordon knew his experiences could be used to help inform and ...

Posted: November 12, 2014|Featured, Patient Care|0 comments

How one hospital made hand hygiene rates soar
How one hospital made hand hygiene rates soar

RVH has made significant efforts to improve hand hygiene through several creative initiatives including the Bug Busters campaign, which was recognized by the Health Care Public Relations Association for communication excellence. Royal Victoria Regional Health Centre (RVH) takes its commitment ...


I am the patient experience
I am the patient experience

I Am the Patient Experience is a grassroots effort at The Scarborough Hospital that aims to shift the culture of care to become truly patient-focused. Michael Stern is a fighter. For two years he had been fighting prostate cancer until ...

Posted: November 9, 2014|Patient Care|0 comments

Measuring the quality of client and family engagement
Measuring the quality of client and family engagement

Engaging clients and families in meaningful ways – like children’s advisory council’s review of the inpatient menu – is important to Holland Bloorview Kids Rehabilitation Hospital. The hospital developed an innovative tool to measure the quality of our partnerships ...

Posted: November 5, 2014|Featured, Patient Care|0 comments

First hospital in Canada with completely paperless medical record system
First hospital in Canada with completely paperless
medical record system

Ontario Shores physicians Dr. Ilan Fischler and Dr. Tam showcase the various features of the EMR to evaluator Pate Wise, VP, HIMSS. Advancing care for people with a mental illness is paramount for Ontario Shores Centre for Mental Health Sciences ...


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