Patient Care

A holistic approach for managing osteoporosis
A holistic approach for managing osteoporosis

Athletic Therapist Heather Robinson tests Amanda Owen’s balance at a recent appointment at the Centre for Osteoporosis & Bone Health at Women’s College Hospital. Photo credit: Michael Wong When Amanda Owen was diagnosed with osteoporosis, about a decade ago, she ...


How are Ontario hospitals measuring up?
How are Ontario hospitals measuring up?

Provincial health care advisor Health Quality Ontario recently released a comprehensive report on Ontario’s health system Health Quality Ontario (HQO) recently released Measuring Up, its yearly report on how the province’s health system is performing. Based on the Common Quality Agenda (created ...

Posted: December 8, 2014|Health Care Policy, Patient Care|1 comment

Of courage and hope: Supporting young women with breast cancer
Of courage and hope: Supporting young women with
breast cancer

At 33, Katie (middle) was diagnosed with breast cancer. Dr. Ellen Warner (left), and specialized oncology nurse, Christel Helwig of Sunnybrook’s PYNK program help Katie and other young patients cope with challenges unique to their life stage. “It is important ...

Posted: December 4, 2014|Featured, Oncology, Patient Care|0 comments

Accreditation journey leads to enhanced focus on patients
Accreditation journey leads to enhanced focus on patients

As one of the largest and most complex emergency pre-hospital care providers in North America, undertaking accreditation was a daunting task that relied heavily on staff participation. For the last three years, BC Emergency Health Services (BCEHS), which oversees the ...


Healthcare that (almost) makes house calls
Healthcare that (almost) makes house calls

Tele-counselling offers greater flexibility,” says Susie Hamilton, counsellor in the Cancer Centre’s Supportive Care Program at TBRHSC. At the request of one of her out of town patients, Hamilton investigated the possibility of having their appointments via the Ontario ...


Patient satisfaction is served
Patient satisfaction is served

Runnymede Healthcare Centre patient, Barbara (left) tries the hospital’s new thickened tea with Monique, speech-language pathologist. Patient experience surveys in Ontario consistently find a link between satisfaction with hospital food and overall patient satisfaction. Comprised of different backgrounds, cultures and ...

Posted: November 18, 2014|Featured, Patient Care|0 comments

Putting patients at the helm of symptom management
Putting patients at the helm of symptom management

Cancer Care Ontario (CCO) is completing the Systemic Therapy Ambulatory Toxicity Management (AToM) Pilot which takes a patient-centred approach to improve how treatment-related toxicities are managed. Population-based studies within Ontario and in other jurisdictions have shown that a high percentage ...

Posted: November 16, 2014|Health Care Policy, Patient Care|0 comments

Defining the patient experience
Defining the patient experience

You’d be hard pressed to find anyone who would choose a hospital stay over a trip to Disneyland. However, as Fred Lee controversially pointed out almost a decade ago in If Disney Ran Your Hospital, there are many points of ...

Posted: November 15, 2014|Health Care Policy, Patient Care|0 comments

The power of people: Enhancing the patient experience
The power of people: Enhancing the patient experience

A concert in the hospital enhanced the patient experience at Bruyere Continuing Care. As health care workers and leaders, it’s our job to provide expert, compassionate care to our patients. We go to school, get our credentials and apply these ...

Posted: November 13, 2014|Patient Care|0 comments

A comprehensive approach to enhance patient experience
A comprehensive approach to enhance patient experience

Gordon Newman, Osler Patient Experience Advisor. When Gordon Newman was invited to join William Osler Health System’s (Osler) Patient Experience Advisory Committee, he eagerly accepted. As a former patient, Gordon knew his experiences could be used to help inform and ...

Posted: November 12, 2014|Featured, Patient Care|0 comments

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