Introducing Bridgepoint Active Healthcare

Our approach is called active healthcare, because patients themselves – and their families – play the central role in defining and achieving their own care goals.  Patients don’t live their lives in hospitals, and most of the events that lead to complex conditions don’t happen in hospitals, so active healthcare takes a sustained and lifelong view, that doesn’t begin and end with treatment.   And active healthcare is based on an integrated and customized solution for each patient, drawing on an inter-disciplinary team that extends beyond our own walls, and addressing all the factors that contribute to the patient’s overall health.

The opening of our new hospital represents a critical step in delivering on our active healthcare approach.  And strange as it may sound, it is a milestone in helping us to become more than a hospital.  In designing and developing the new Bridgepoint, we challenged the most basic assumptions about what a hospital should be and what role it should play in healthcare.

It doesn’t look or feel like a hospital because we don’t think like a hospital.  The highest compliment we’ve received was from a patient who told us “this is the hospital I would have designed.”

Nothing in our new building is ornamental or accidental.  From the floor to ceiling windows, which connect patients to the community and inspire health and healing, to the rehabilitation spaces on every floor that accelerate each person’s functional improvement, it is designed to enable restorative care for real life in real time, and to support our patients’ return to the community.

The design of the new Bridgepoint Hospital, and its cutting-edge innovations, motivate and inspire our patients to be as active as possible even during an inpatient stay.  We sometimes say that our new hospital has 404 beds, and a thousand ways to make sure patients spend as little time in them as possible.

Whether it’s our therapeutic pool; our calming labyrinth; our internet café; our community gathering spaces, our patient auditorium and roof-top garden, we have destinations everywhere.  They call people out of bed and get them back to active living, through engagement in real life at Bridgepoint.

At the same time, we have re-focused our hospital to be a centre of innovation in clinical care and knowledge development for complex patients and their caregivers.  As the foundation for this, we established the first Research Collaboratory in the field of complexity.  We started by building a deep understanding of who these complex patients are, why they are complex, and what we need to do to improve the health care value proposition for these patients.  These findings underpin our new approach to care delivery.

Because we know that the most complex patients are those most likely to be let down by poor transitions, the care we provide for patients who need a stay in our unique, state-of-the-art hospital, will be seamlessly integrated with the care they receive when they go home.

Within the hospital we are about to offer new community resources, like a day hospital and complexity clinics, to give complex patients care that was never before available without a hospital stay, while enabling them to live at home.  Our hospital of the future is becoming a community resource and hub for complex patients.

For most patients, a family doctor is the gateway to the health system, and the best way to ensure integrated care.  But for the most complex patients, no family doctor can do that job alone.  The core of our new model of care recognizes that accountability and integration must be provided by a primary care provider, but in partnership with a larger, more capable organization like Bridgepoint.

Our own Bridgepoint Family Health Team serves as a model of the role that primary care can play in treating and preventing complexity; we are working with our community partners and with the new Health Links initiative to put our new model into practice more broadly.

Bridgepoint’s mission is rooted in the recognition that we are at the beginning of a new era in healthcare.  When we look at our patients, we see that many of their lives were saved by the phenomenal success of our acute healthcare system.  That is terrific news!  And our system is getting so good that the number of these patients is growing exponentially.

But we also know that these patients – people living with complex conditions after their lives have been saved – have not historically gotten the care they need: To regain their mobility; To return to the community; To live life well.

This next generation of patients need something different.  Not just because one per cent of the patients in the system use a third of the resources, and five per cent of the patients use two thirds.  But because the complex patients we see every day are the face of “the 1%”, for too long our system quite frankly did not know how to care for them.

After 15 years of developing solutions for complex patients, 2013 is a milestone year for everyone at Bridgepoint, from staff and patients to our community and neighbours.

On Sunday April 14th we moved out of our old hospital.  With military-like precision we executed a plan that was in the works for over a year, and in just under 8 hours we moved over 350 patients and thousands of pieces of furniture and medical equipment into our new hospital.  The distance between the two buildings was less than forty metres, but for the patients, it’s a world apart.

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