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The power of people: Enhancing the patient experience

As health care workers and leaders, it’s our job to provide expert, compassionate care to our patients. We go to school, get our credentials...

A comprehensive approach to enhance patient experience

When Gordon Newman was invited to join William Osler Health System’s (Osler) Patient Experience Advisory Committee, he eagerly accepted. As a former patient, Gordon...

I am the patient experience

Michael Stern is a fighter. For two years he had been fighting prostate cancer until he underwent a radical prostatectomy – a surgery to...

Volunteer greeters enhance the patient experience

Like many health care providers, Mackenzie Health offers volunteer greeters to welcome patients and families as they enter the hospital as well as in...

Volunteers enhance the health and well-being of patients

From high school and university students to young professionals and recent retirees, volunteers at Runnymede Healthcare Centre play an integral role in enhancing the...

Enriching patient experience with volunteers

Lifestyle adjustments can be difficult for patients and families as they adapt to being in hospital to receive care for chronic conditions. Over 90...

The power of a picture: Enhancing the patient experience with photoVoice

Many of you have heard the saying, “a picture is worth a thousand words”. What if that picture meant even more?  Athena, a patient...

Improving the experience for kids at cancer centre

A superhero visited the London Regional Cancer Program (LRCP) at London Health Sciences Centre (LHSC) recently. Actually, make that two superheroes. When Carter Robbins was...

Through the eyes of a patient

I recently attended the #patient experience summit in Toronto. Over two days speakers from across Canada shared case studies, experiences and different ways to...

The fun is in the waiting room

Waiting in a doctor's office or hospital for a medical appointment can be a stressful experience.  How can a health care facility make the...

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