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Improving the patient experience by reducing wait times

Improving each patient’s experience is a top priority at Mackenzie Health and thanks to a hospital-wide focus on reducing #wait times, the hospital is...

Patient Relations Plus

Trish Lospinuso’s role at Sunnybrook received a makeover in November 2011.  The creation of the Office of the Patient Experience shifted her focus from...

What is “the patient experience?”

In hospitals, many of us are prone to a disorder known as “bright shiny object syndrome.”  We doggedly chase the latest management system or...

Hospital improves patient experience in emergency department

It’s not often a patient returns to an emergency department just for a tour. But, on a sunny afternoon this past June, Elizabeth Carmichael...

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