Shelley Wettlaufer – Mississauga Halton Community Care Access Centre
I would like to nominate my nurse, and my colleague Shelley Wettlaufer whom I known for the last few months only. It is with great pleasure to nominate Shelley as an outstanding and dedicated person, who places the interests of our patients first and foremost. A registered nurse by trade, with current registration with CNO since 1995, Shelley is the team lead for West Community team with Mississauga Halton Community Care Access Centre (MHCCAC). She is also a care coordinator and the subject matter expert who provides a variety of support, advice, peer support and mentorship to her patients, team, other health care professionals involved in tertiary nursing care and also across MH CCAC.
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She continues to be instrumental in dealing with a variety of complex situations, resolving patient complaints and escalations and/or training on updates to our programs and software, or program service changes. As informal leader, Shelley acted as a liaison between teams and managers to provide direct front-line input and advocacy on work processes, programs or concerns. Her outstanding work materialized in 2013 as she received the Exceptional People Award with MH CCAC. Shelley Wettlaufer was celebrated for her commitment to many Mississauga Halton CCAC initiatives through her continued volunteerism and leadership.
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She is recognized as the go-to resource person and consistently goes above and beyond to support her team. Shelley was part of the Alternate Work Arrangement (AWA) working group and assisted in the development of the AWA program with MH CCAC, enabling our care coordinators to work from home and having a balanced work-life environment. She was also presenting the AWA and the team lead models at the OACCAC conferences for the last two years. On a personal note, Shelley is a very approachable and open minded person and she is a role model not only for our new colleagues but to other health care professionals too. As a new member with her team, I found Shelley as a humble but very engaged person who places the interests of our patients at the forefront of her decisions and I may say at her heart too.
Shelley was involved also in other professional developments and core projects, which include front line advisory committee member, primary care integration project, Oakville Health Links pilot project, primary care liaison role with Oakmed health team, involvement on the selection committee for formal CCAC awards (2014), and member of the accreditation team that led to an exemplary standing accreditation (2014).
To me, Shelley is a perfect example of why she is a nursing hero for her peers and her patients. Shelley is truly an exceptional registered nurse with a powerful vision and a tremendous influence to other MH CCAC colleagues and health care professionals within circle of care.
Nominated by: Hermes Clipa