HN Summary
• Culture of Zero Harm: Since 2019, Mackenzie Health has led a comprehensive cultural transformation toward “zero harm,” embedding patient safety, transparency, and accountability into every level of the organization through a five-part strategy focused on leadership empowerment, standardized processes, and open communication.
•...
When extreme-sports enthusiast Samuel Arango was told he’d need urgent surgery to repair a hernia, he feared he’d be sidelined for a month or more.
Instead, Arango became one of London, Ont.’s, first patients to benefit from robot-assisted hernia surgery – a procedure that allowed...