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Patient Experience

An ER doctor’s experience with long COVID – “My symptoms seemed endless”

On April 2022, another COVID wave was sweeping Toronto. It was the sixth since...

Tackling the issue of unused medication waste

When patients and programs don’t use all the medication that is prescribed, it is...
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Improving the patient experience with seamless registration

#Mackenzie Health is committed to continuously improving the #patient experience. With this in mind,...

Co-designing home care with clients and their families

Incorporating the insights, ideas and feedback of patients and their family members in the...

Breaking down silos enhances patient experience

Sheila Lucas had her first open heart surgery to repair a faulty mitral valve...

Sunnybrook reaches out to its virtual community

How does a hospital, with patients from across Ontario, initiate a dialogue with patients...

Smartphones help to improve the patient experience at home

Recently, many home care organizations have jumped on to the mobile information highway as...

Share the patient experience, share your brand

Meet Sarah. Sarah was a 26 year-old newly graduated teacher who always dreamed of getting...

Patient satisfaction is served

Patient experience surveys in Ontario consistently find a link between satisfaction with hospital food...

Defining the patient experience

You’d be hard pressed to find anyone who would choose a hospital stay over...

The power of people: Enhancing the patient experience

As health care workers and leaders, it’s our job to provide expert, compassionate care...

A comprehensive approach to enhance patient experience

When Gordon Newman was invited to join William Osler Health System’s (Osler) Patient Experience...

I am the patient experience

Michael Stern is a fighter. For two years he had been fighting prostate cancer...

Volunteer greeters enhance the patient experience

Like many health care providers, Mackenzie Health offers volunteer greeters to welcome patients and...

Latest articles

An ER doctor’s experience with long COVID – “My symptoms seemed endless”

On April 2022, another COVID wave was sweeping Toronto. It was the sixth since...

Tackling the issue of unused medication waste

When patients and programs don’t use all the medication that is prescribed, it is...

Obesity a risk factor for stillbirth, especially at term

Obesity is a risk factor for stillbirth, and the risk increases as pregnancy advances...

Prolonged cough? In most cases, patience is the treatment

Coughing after a respiratory infection is common and, in most cases, will resolve with...